Alexander Palace Forum

Discussions about the Imperial Family and European Royalty => Having Fun! => Topic started by: Ally Kumari on August 22, 2016, 06:51:03 AM

Title: WARNING: Buying from Eurohistory
Post by: Ally Kumari on August 22, 2016, 06:51:03 AM
Right now what annoys me as someone who really wants to buy two specific books is the Eurohistory publishing house and their AWFUL customer service when they take your money, send no book and completely ignore your e-mails.

I mean - I own quite a few books published by Eurohistory and I am really glad they publish stuff nobody else does, but this is NOT how you treat your customers.
Title: WARNING: Buying from Eurohistory
Post by: Dru on August 22, 2016, 03:05:52 PM
Right now what annoys me as someone who really wants to buy two specific books is the Eurohistory publishing house and their AWFUL customer service when they take your money, send no book and completely ignore your e-mails.

I mean - I own quite a few books published by Eurohistory and I am really glad they publish stuff nobody else does, but this is NOT how you treat your customers.

I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock."
.
I enjoy their books very much, and I too appreciate all their hard work, but I have to say I'm pretty disappointed with this transaction. 
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TimM on August 23, 2016, 07:23:41 AM
Quote
I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock." 8)

That's awful.  I've never had this problem with Amazon.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Ally Kumari on August 23, 2016, 08:17:00 AM
Quote
I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock." 8)

That's awful.  I've never had this problem with Amazon.

Or with Thrifthbooks, or with Bookdepository, or with Hoogstraten or with Ozon.Ru.... this is only Eurohistory being unprofessional, and even incompetent.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TimM on August 26, 2016, 07:10:58 AM
Quote
this is only Eurohistory being unprofessional, and even incompetent.

One has to wonder how they manage to stay in business.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Dru on August 26, 2016, 11:01:53 AM
Quote
this is only Eurohistory being unprofessional, and even incompetent.

One has to wonder how they manage to stay in business.

It's very disappointing, as they've published some excellent books...
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TimM on August 27, 2016, 07:22:48 AM
Sounds to me that they need new management.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Ally Kumari on September 16, 2016, 11:44:38 AM
3 and a half months later.

No book.

No money returned.

And worse: NO SINGLE ONE BLOOMING REPLY FROM THE CUSTOMER SUPPORT.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Dru on September 16, 2016, 12:39:49 PM
3 and a half months later.

No book.

No money returned.

And worse: NO SINGLE ONE BLOOMING REPLY FROM THE CUSTOMER SUPPORT.

Absolutely unbelievable.  I'm in the same boat, though.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TimM on September 17, 2016, 05:18:32 AM
Sounds like you two got ripped off.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Ally Kumari on September 17, 2016, 11:18:52 AM
Sounds like you two got ripped off.

It does, doesnīt it? Which is all the more shocking considering this is EUROHISTORY we are talking about. I even wrote a PM to Arturo Beéche who runs it here on AP, and I commented on their blog. NOTHING.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Dru on September 17, 2016, 11:46:20 AM
I'm thinking about giving them a one-star review on their Facebook page...
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TimM on September 18, 2016, 06:03:32 AM
Sounds like they took your money and ran. 

Sucks when that happens.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Ally Kumari on September 18, 2016, 02:06:22 PM
I DID receive a reply today, finally. Hopefully it will all go well from here. But I think Iīll buy the Eurohistory books through other sellers from now on.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Dru on September 18, 2016, 02:33:06 PM
Are you going to get your book?
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Laura Mabee on September 18, 2016, 03:48:00 PM
I had a similar situation to yours Ally a number of years ago with the '1903 Ball' Book. It was an expensive purchase $500+ and I been put off, or ignored entirely for over a year. I had emailed, called, and even posted on this form and got nothing. It wasn't until I brought it up (a year+ later) on an AP controversial thread... in which the thread exploded with others (who like us) didn't receive their books or refund. I then got a refund on the book, and the thread was deleted. But, as I've had the same email since 2004, I still have all the records/communication of the transaction. The situation had put a very bad taste in my mouth, and I have never ordered from Eurohistory since. (nor likely ever will -- as it seems things are the same). But it is a real shame. The books that Eurohistory puts are rare for this niche market, and I'd like to invest in them... if only one could get a hold of them without feeling like they're being taken for a ride.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Dru on September 18, 2016, 04:43:44 PM
I had a similar situation to yours Ally a number of years ago with the '1903 Ball' Book. It was an expensive purchase $500+ and I been put off, or ignored entirely for over a year. I had emailed, called, and even posted on this form and got nothing. It wasn't until I brought it up (a year+ later) on an AP controversial thread... in which the thread exploded with others (who like us) didn't receive their books or refund. I then got a refund on the book, and the thread was deleted. But, as I've had the same email since 2004, I still have all the records/communication of the transaction. The situation had put a very bad taste in my mouth, and I have never ordered from Eurohistory since. (nor likely ever will -- as it seems things are the same). But it is a real shame. The books that Eurohistory puts are rare for this niche market, and I'd like to invest in them... if only one could get a hold of them without feeling like they're being taken for a ride.

And speaking as a proofreader, their books are very poorly edited for the price...

I just sent them a pointed email and told them I want my money back.  We'll see what happens, anyway.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TimM on September 20, 2016, 06:03:11 AM
How do these clowns get away with this? 

This is no way to run a business.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Ally Kumari on September 23, 2016, 01:45:24 PM
Are you going to get your book?

I decided to wait for now, since I REALLY want the book and itīs terribly expensive when it appears on e-bay/amazon.

Laura - that is AWFUL. 500 dollars is a completely atstronomical sum! I agree completely with you that the books published by Eurohistory are rare and I donīt believe there are THAT many buyers. One would like to support the publisher like that, if only, besides interesting books, they offered decent customer service like any other professional.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TimM on September 27, 2016, 06:18:17 AM
Quote
Laura - that is AWFUL. 500 dollars is a completely atstronomical sum! I agree completely with you that the books published by Eurohistory are rare and I donīt believe there are THAT many buyers. One would like to support the publisher like that, if only, besides interesting books, they offered decent customer service like any other professional.

I agree.  You pay that much for a book you never receive.  I would be thinking of taking legal action against them if they ripped me off like that.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Ally Kumari on January 10, 2017, 12:43:19 PM
Update: I STILL DO NOT HAVE THE BOOK OR REFUND.

And my e-mails are ignored.

Do not purchase anything from Eurohistory. At this point I dare say I was robbed by them.

You what is my problem though? In November I sent them a pretty sharp e-mail. THAT e-mail did get an answer. And of course being the soft me, I immediatelly apologized for my anger. I shouldnīt have.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: Dru on January 10, 2017, 01:07:12 PM
I have given up on Eurohistory, so I'm just going to eat my $40.00.  And I completely understand where you're coming from with the apology, as I'm the same way, but it's safe to say I will never order from them again, and I would not recommend them to anyone. 
Title: Re: WARNING: Buying from Eurohistory
Post by: TimM on January 12, 2017, 03:57:19 PM
I felt that this topic deserved its own thread.  People must be warned about buying from Eurohistory.
Title: Re: WARNING: Buying from Eurohistory
Post by: Ally Kumari on January 15, 2017, 03:50:04 AM
Thank you Tim!

I also believe people should be wary, because they will get nothing for their money. And the books by Eurohistory are not cheap!
Title: Re: WARNING: Buying from Eurohistory
Post by: Carolath Habsburg on January 15, 2017, 07:06:16 AM
Ismt Eurohistory managed by a member of this forum?

That s pretty terrible. 
Title: Re: WARNING: Buying from Eurohistory
Post by: Dru on January 15, 2017, 12:01:15 PM
Ismt Eurohistory managed by a member of this forum?

That s pretty terrible.

Yes, it is managed by a member of this forum... definitely terrible. 
Title: Re: WARNING: Buying from Eurohistory
Post by: Carolath Habsburg on January 16, 2017, 01:08:50 PM
Yup, terrible and SHAMEFUL.!
Title: Re: WARNING: Buying from Eurohistory
Post by: TimM on January 16, 2017, 05:16:09 PM
Quote
Isn't Eurohistory managed by a member of this forum?

Well, then perhaps we should send this person a message:  Either deliver on the books that folks here have ordered, or refund their money.
Title: Re: Re: Things that annoy you because you're a Romanov fan
Post by: TheLionandTheEagle on January 16, 2017, 05:37:01 PM
I have given up on Eurohistory, so I'm just going to eat my $40.00.  And I completely understand where you're coming from with the apology, as I'm the same way, but it's safe to say I will never order from them again, and I would not recommend them to anyone.

Can you take it up with your credit card company?
Title: Re: WARNING: Buying from Eurohistory
Post by: Carolath Habsburg on January 17, 2017, 07:05:15 AM
Quote
Isn't Eurohistory managed by a member of this forum?

Well, then perhaps we should send this person a message:  Either deliver on the books that folks here have ordered, or refund their money.

And he s also an active member in several royal groups in facebook.
Title: Re: WARNING: Buying from Eurohistory
Post by: Ally Kumari on January 17, 2017, 11:05:37 AM
Quote
Isn't Eurohistory managed by a member of this forum?

Well, then perhaps we should send this person a message:  Either deliver on the books that folks here have ordered, or refund their money.

This is what I suggested in my latest mail to them. NO response still. This is really unpreceded for me. Every single bookstore (or any store for that matter) I have ever dealt with delivered the goods or refunded, all that in very courteous manner. It really goes to show how unprofessional the people behind Eurohistory are.
Title: Re: WARNING: Buying from Eurohistory
Post by: TimM on January 17, 2017, 11:23:23 AM
Quote
This is what I suggested in my latest mail to them. NO response still. This is really unpreceded for me. Every single bookstore (or any store for that matter) I have ever dealt with delivered the goods or refunded, all that in very courteous manner. It really goes to show how unprofessional the people behind Eurohistory are.

Perhaps those of you that got ripped off should consider legal action.  You paid for those books in good faith, and if Eurohistory is not going to deliver, or refund your money, take them to court.
Title: Re: WARNING: Buying from Eurohistory
Post by: Carolath Habsburg on January 17, 2017, 12:01:26 PM
Ally, did you posted something about this on tumblr?  If you did so, please let me know to reblog to warn people over there too ;-) .
Title: Re: WARNING: Buying from Eurohistory
Post by: Ally Kumari on January 18, 2017, 01:17:19 PM
Ally, did you posted something about this on tumblr?  If you did so, please let me know to reblog to warn people over there too ;-) .

I feel like a warning post is coming soon. Will let you know! ;-)
Title: Re: WARNING: Buying from Eurohistory
Post by: Dru on January 18, 2017, 01:24:31 PM
Ally, did you posted something about this on tumblr?  If you did so, please let me know to reblog to warn people over there too ;-) .

I feel like a warning post is coming soon. Will let you know! ;-)

I will also be reblogging ;)
Title: Re: WARNING: Buying from Eurohistory
Post by: Carolath Habsburg on January 19, 2017, 09:04:51 AM
Great! I ll stay tuned then !
Title: Re: WARNING: Buying from Eurohistory
Post by: TimM on January 20, 2017, 11:17:59 AM
Get the word out, everyone.  People have to be warned about being ripped off by Eurohistory.