Author Topic: WARNING: Buying from Eurohistory  (Read 1580 times)

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Offline Ally Kumari

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WARNING: Buying from Eurohistory
« on: August 22, 2016, 06:51:03 AM »
Right now what annoys me as someone who really wants to buy two specific books is the Eurohistory publishing house and their AWFUL customer service when they take your money, send no book and completely ignore your e-mails.

I mean - I own quite a few books published by Eurohistory and I am really glad they publish stuff nobody else does, but this is NOT how you treat your customers.
« Last Edit: January 12, 2017, 03:55:59 PM by TimM »

Offline Dru

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WARNING: Buying from Eurohistory
« Reply #1 on: August 22, 2016, 03:05:52 PM »
Right now what annoys me as someone who really wants to buy two specific books is the Eurohistory publishing house and their AWFUL customer service when they take your money, send no book and completely ignore your e-mails.

I mean - I own quite a few books published by Eurohistory and I am really glad they publish stuff nobody else does, but this is NOT how you treat your customers.

I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock."
.
I enjoy their books very much, and I too appreciate all their hard work, but I have to say I'm pretty disappointed with this transaction. 
« Last Edit: January 12, 2017, 03:55:41 PM by TimM »

Offline TimM

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #2 on: August 23, 2016, 07:23:41 AM »
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I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock." 8)

That's awful.  I've never had this problem with Amazon.

Offline Ally Kumari

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #3 on: August 23, 2016, 08:17:00 AM »
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I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock." 8)

That's awful.  I've never had this problem with Amazon.

Or with Thrifthbooks, or with Bookdepository, or with Hoogstraten or with Ozon.Ru.... this is only Eurohistory being unprofessional, and even incompetent.

Offline TimM

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #4 on: August 26, 2016, 07:10:58 AM »
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this is only Eurohistory being unprofessional, and even incompetent.

One has to wonder how they manage to stay in business.

Offline Dru

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #5 on: August 26, 2016, 11:01:53 AM »
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this is only Eurohistory being unprofessional, and even incompetent.

One has to wonder how they manage to stay in business.

It's very disappointing, as they've published some excellent books...

Offline TimM

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #6 on: August 27, 2016, 07:22:48 AM »
Sounds to me that they need new management.

Offline Ally Kumari

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #7 on: September 16, 2016, 11:44:38 AM »
3 and a half months later.

No book.

No money returned.

And worse: NO SINGLE ONE BLOOMING REPLY FROM THE CUSTOMER SUPPORT.

Offline Dru

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #8 on: September 16, 2016, 12:39:49 PM »
3 and a half months later.

No book.

No money returned.

And worse: NO SINGLE ONE BLOOMING REPLY FROM THE CUSTOMER SUPPORT.

Absolutely unbelievable.  I'm in the same boat, though.

Offline TimM

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #9 on: September 17, 2016, 05:18:32 AM »
Sounds like you two got ripped off.

Offline Ally Kumari

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #10 on: September 17, 2016, 11:18:52 AM »
Sounds like you two got ripped off.

It does, doesn´t it? Which is all the more shocking considering this is EUROHISTORY we are talking about. I even wrote a PM to Arturo Beéche who runs it here on AP, and I commented on their blog. NOTHING.

Offline Dru

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #11 on: September 17, 2016, 11:46:20 AM »
I'm thinking about giving them a one-star review on their Facebook page...

Offline TimM

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #12 on: September 18, 2016, 06:03:32 AM »
Sounds like they took your money and ran. 

Sucks when that happens.

Offline Ally Kumari

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #13 on: September 18, 2016, 02:06:22 PM »
I DID receive a reply today, finally. Hopefully it will all go well from here. But I think I´ll buy the Eurohistory books through other sellers from now on.

Offline Dru

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Re: Re: Things that annoy you because you're a Romanov fan
« Reply #14 on: September 18, 2016, 02:33:06 PM »
Are you going to get your book?