I had a similar situation to yours Ally a number of years ago with the '1903 Ball' Book. It was an expensive purchase $500+ and I been put off, or ignored entirely for over a year. I had emailed, called, and even posted on this form and got nothing. It wasn't until I brought it up (a year+ later) on an AP controversial thread... in which the thread exploded with others (who like us) didn't receive their books or refund. I then got a refund on the book, and the thread was deleted. But, as I've had the same email since 2004, I still have all the records/communication of the transaction. The situation had put a very bad taste in my mouth, and I have never ordered from Eurohistory since. (nor likely ever will -- as it seems things are the same). But it is a real shame. The books that Eurohistory puts are rare for this niche market, and I'd like to invest in them... if only one could get a hold of them without feeling like they're being taken for a ride.