WARNING: Buying from Eurohistory

[Ally Kumari]

Right now what annoys me as someone who really wants to buy two specific books is the Eurohistory publishing house and their AWFUL customer service when they take your money, send no book and completely ignore your e-mails.

I mean - I own quite a few books published by Eurohistory and I am really glad they publish stuff nobody else does, but this is NOT how you treat your customers.

[Dru]

Right now what annoys me as someone who really wants to buy two specific books is the Eurohistory publishing house and their AWFUL customer service when they take your money, send no book and completely ignore your e-mails.

I mean - I own quite a few books published by Eurohistory and I am really glad they publish stuff nobody else does, but this is NOT how you treat your customers.

I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock."
.
I enjoy their books very much, and I too appreciate all their hard work, but I have to say I'm pretty disappointed with this transaction. 

[TimM]

I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock."

That's awful.  I've never had this problem with Amazon.

[Ally Kumari]

I share your frustration.  I ordered a book nearly four months ago and have yet to see a trace of it (although my payment was processed at the time the order was placed); it seems the book is out of print, but the website advertises it as "in stock."

That's awful.  I've never had this problem with Amazon.

Or with Thrifthbooks, or with Bookdepository, or with Hoogstraten or with Ozon.Ru.... this is only Eurohistory being unprofessional, and even incompetent.

[TimM]

this is only Eurohistory being unprofessional, and even incompetent.

One has to wonder how they manage to stay in business.

[Dru]

this is only Eurohistory being unprofessional, and even incompetent.

One has to wonder how they manage to stay in business.

It's very disappointing, as they've published some excellent books...

[TimM]

Sounds to me that they need new management.

[Ally Kumari]

3 and a half months later.

No book.

No money returned.

And worse: NO SINGLE ONE BLOOMING REPLY FROM THE CUSTOMER SUPPORT.

[Dru]

3 and a half months later.

No book.

No money returned.

And worse: NO SINGLE ONE BLOOMING REPLY FROM THE CUSTOMER SUPPORT.

Absolutely unbelievable.  I'm in the same boat, though.

[TimM]

Sounds like you two got ripped off.

[Ally Kumari]

Sounds like you two got ripped off.

It does, doesn´t it? Which is all the more shocking considering this is EUROHISTORY we are talking about. I even wrote a PM to Arturo Beéche who runs it here on AP, and I commented on their blog. NOTHING.

[Dru]

I'm thinking about giving them a one-star review on their Facebook page...

[TimM]

Sounds like they took your money and ran. 

Sucks when that happens.

[Ally Kumari]

I DID receive a reply today, finally. Hopefully it will all go well from here. But I think I´ll buy the Eurohistory books through other sellers from now on.

[Dru]

Are you going to get your book?